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Search help index Support index - [Help topics](#help-topics) - [Device troubleshooting](#troubleshooting) - [Important device advice](#emergency) - [Contact support](#contact) Quick · Actions ## How can we help? SVC · 01 ### Track Your Repair Check the status of your device repair. [Track Repair](/track) SVC · 02 ### Start Device Diagnosis Not sure what's wrong? Start a guided diagnosis. [Start Diagnosis](/diagnosis) SVC · 03 ### Contact Support Need help from a technician or support team? [Contact Support](#contact) Help · Topics ## Browse Help Topics ### Getting Started - [How FixFix Labs works ](/how-it-works) - [How to diagnose a device ](/diagnosis) - [Creating an account ](/register) - [Tracking your repair ](/track) ### Repairs & Booking - [How to book a repair ](/how-it-works) - [Walk-in vs courier repairs ](/how-it-works) - [What happens after booking ](/how-it-works) - [Repair turnaround times ](/how-it-works) - [Cancel or reschedule a repair ](/how-it-works) ### Quotes & Pricing - [Why repair estimates are ranges ](/how-it-works) - [Approving a repair quote ](/how-it-works) - [Declining a repair ](/how-it-works) - [Diagnostic fees explained ](/diagnosis) ### Data Safety - [Will my data be safe during repair? ](/support#emergency) - [Should I back up my device? ](/support#emergency) - [Data recovery options ](/support#emergency) ### Repair Tracking - [How to track your repair ](/track) - [Understanding repair statuses ](/track) - [What each repair stage means ](/track) ### Warranty & Guarantees - [Repair warranty coverage ](/support#emergency) - [What happens if a repair fails ](/support#emergency) - [How to request a warranty repair ](/support#emergency) Troubleshooting · By Device ## Device Troubleshooting Common problems and step-by-step fixes for your devices. [Browse Troubleshooting Guides](/device-troubleshooting) ### Phones - [Phone won't charge View Guide ](/device-troubleshooting?search=Phone%20won't%20charge) - [Phone battery drains quickly View Guide ](/device-troubleshooting?search=Phone%20battery%20drains%20quickly) - [Cracked screen View Guide ](/device-troubleshooting?search=Cracked%20screen) - [Phone overheating View Guide ](/device-troubleshooting?search=Phone%20overheating) ### Laptops - [Laptop won't turn on View Guide ](/device-troubleshooting?search=Laptop%20won't%20turn%20on) - [Laptop battery not charging View Guide ](/device-troubleshooting?search=Laptop%20battery%20not%20charging) - [Laptop overheating View Guide ](/device-troubleshooting?search=Laptop%20overheating) - [Laptop screen flickering View Guide ](/device-troubleshooting?search=Laptop%20screen%20flickering) ### Gaming Consoles - [Console overheating View Guide ](/device-troubleshooting?search=Console%20overheating) - [HDMI port issues View Guide ](/device-troubleshooting?search=HDMI%20port%20issues) - [Console won't power on View Guide ](/device-troubleshooting?search=Console%20won't%20power%20on) - [Controller connection issues View Guide ](/device-troubleshooting?search=Controller%20connection%20issues) Assistant · AI-Diag ## Ask the FixFix Labs Assistant Find answers or start a guided device diagnosis. How can we help you today? Where is my repair?My phone won't chargeHow long does a repair take? Advisory · Handling ## Important Device Advice Follow this handling protocol before bringing in a damaged device. ### Liquid Damage LIQ · 01 - Do not power it on repeatedly - Do not charge it - Bring it for inspection as soon as possible [Start Diagnosis](/diagnosis?description=liquid+damage) ### Important Files at Risk DAT · 02 - Avoid repeated restart attempts - Do not attempt DIY recovery - Contact support for safe diagnosis [Contact Support](#contact) Contact · Direct Line ## Contact Support Can't find what you're looking for? Send us a message. Full Name \* Email Address \* Repair Reference Message \* 0/1000 Send Message ### — Email Support [support@fixfixlabs.com](mailto:support@fixfixlabs.com) ### — Phone [01582 505020](tel:01582505020) ### — Visit Us 159 Marsh Road, LU3 2QL, Luton ### — Response Time Typically within 1 business day. ### — Before Contacting - Check the help topics above - Have your booking reference ready - Describe your issue clearly Next step ## Still need help? Start a diagnosis, track your repair, or reach out directly. [Start Diagnosis](/diagnosis)[Track Repair](/track) [![FixFix Labs](/assets/fixfix-logo-Dj0uNxZh.webp)](/) ### Device Repairs - [Phone Repair](/repair/phone) - [Laptop & MacBook Repair](/repair/laptop) - [Tablet & iPad Repair](/repair/tablet) - [Console Repair](/repair/console) - [Desktop PC Repair](/repair/pc) - [Handheld Gaming Repair](/repair/handheld) - [Data Recovery](/data-recovery-luton) - [Water Damage Repair](/repair/liquid-damage) - [Repair by Post (UK)](/mail-in-repair) ### Locations - [Luton](/phone-repair-luton) - [Dunstable](/phone-repair-dunstable) - [Leagrave](/locations/leagrave) - [Stopsley](/locations/stopsley) - [Houghton Regis](/locations/houghton-regis) - [View All Areas](/locations) ### Help - [Troubleshooting](/device-troubleshooting) - [Repair Process](/how-it-works) - [Track Repair](/track) - [Support](/support) - [Repair Warranty](/warranty) - [Privacy](/privacy) © 2026 FixFix Labs · 159 Marsh Road, Luton LU3 2QL [About](/about)[Repair Warranty](/warranty)[Data Safety](/data-safety)[Contact](/contact)[Terms](/terms)[Privacy](/privacy)Feedback ## Before you continue We use necessary cookies to make the site work. 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