---
title: "Terms of Service | FixFix Labs"
description: "Read the terms and conditions for using FixFix Labs device repair services, including payment, warranty, and liability."
lang: en
json-ld: |
  {
    "@context": "https://schema.org",
    "@graph": [
      {
        "@type": "Organization",
        "@id": "https://fixfixlabs.com/#organization",
        "name": "FixFix Labs",
        "url": "https://fixfixlabs.com/",
        "logo": "https://fixfixlabs.com/emblem.webp",
        "sameAs": [
          "https://facebook.com/fixfixlabs",
          "https://instagram.com/fixfixlabs",
          "https://www.tiktok.com/@fixfixlabs.com"
        ],
        "alternateName": [
          "fixfixlabs",
          "Fix Fix Labs",
          "FixFix Labs",
          "fixfix labs",
          "fixfixlabs.com",
          "FixFix Labs Luton"
        ],
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "159 Marsh Road",
          "addressLocality": "Luton",
          "addressRegion": "Bedfordshire",
          "postalCode": "LU3 2QL",
          "addressCountry": "GB"
        },
        "areaServed": "GB"
      },
      {
        "@type": [
          "LocalBusiness",
          "ProfessionalService"
        ],
        "@id": "https://fixfixlabs.com/#localbusiness",
        "name": "FixFix Labs",
        "alternateName": [
          "Repair Zone",
          "Repair Zone Luton",
          "FixFix Labs Luton",
          "FixFix Labs"
        ],
        "url": "https://fixfixlabs.com/",
        "image": "https://fixfixlabs.com/emblem.webp",
        "telephone": "+441582505020",
        "email": "support@fixfixlabs.com",
        "priceRange": "££",
        "parentOrganization": {
          "@id": "https://fixfixlabs.com/#organization"
        },
        "address": {
          "@type": "PostalAddress",
          "streetAddress": "159 Marsh Road",
          "addressLocality": "Luton",
          "addressRegion": "Bedfordshire",
          "postalCode": "LU3 2QL",
          "addressCountry": "GB"
        },
        "areaServed": [
          "Luton",
          "Marsh Road",
          "Bury Park",
          "Leagrave",
          "Limbury",
          "Biscot",
          "Sundon Park",
          "Marsh Farm",
          "Lewsey",
          "High Town",
          "Stopsley",
          "Wigmore",
          "Farley Hill",
          "Round Green",
          "Bramingham",
          "Dunstable",
          "Houghton Regis",
          "Caddington",
          "Slip End",
          "Barton-le-Clay"
        ],
        "openingHoursSpecification": [
          {
            "@type": "OpeningHoursSpecification",
            "dayOfWeek": [
              "Monday",
              "Tuesday",
              "Wednesday",
              "Thursday",
              "Friday",
              "Saturday"
            ],
            "opens": "10:00",
            "closes": "18:00"
          }
        ],
        "sameAs": [
          "https://facebook.com/fixfixlabs",
          "https://instagram.com/fixfixlabs",
          "https://www.tiktok.com/@fixfixlabs.com"
        ]
      },
      {
        "@type": "WebSite",
        "@id": "https://fixfixlabs.com/#website",
        "name": "FixFix Labs",
        "url": "https://fixfixlabs.com/",
        "publisher": {
          "@id": "https://fixfixlabs.com/#organization"
        },
        "inLanguage": "en-GB",
        "potentialAction": {
          "@type": "SearchAction",
          "target": {
            "@type": "EntryPoint",
            "urlTemplate": "https://fixfixlabs.com/device-troubleshooting?q={search_term_string}"
          },
          "query-input": "required name=search_term_string"
        }
      }
    ]
  }
---

[![FixFix Labs](/assets/fixfix-logo-Dj0uNxZh.webp)](/)

[Troubleshooting](/device-troubleshooting)

[Luton Repairs](/repair)

[Repair by Post](/mail-in-repair)[Track Repair](/track)

[Custom PCs](/custom-builds)

[Sign In](/login)[Start Diagnosis](/diagnosis)

[](tel:01582505020)

[01582 505020](tel:01582505020)

— TERMS OF SERVICE REF · 20260829 

# Terms of Service

Please read these terms carefully before using FixFix Labs services.

## 1\. Service Description

FixFix Labs provides device diagnosis, repair, and maintenance services for consumer electronics including smartphones, tablets, laptops, and related accessories. Services are provided on a per-order basis as described during the booking process.

## 2\. Booking & Estimates

Repair estimates provided during diagnosis are indicative and based on the information you supply. Final pricing may vary after physical inspection. You will receive a formal quote before any chargeable work begins, and repairs only proceed with your approval.

## 3\. Payment

-   Payment is due upon completion of the repair, before device return.
-   We accept major credit/debit cards and digital payment methods.
-   If you decline the quote after inspection, a diagnostic fee may apply as disclosed at booking.

## 4\. User Obligations

-   Provide accurate information about your device and the issue during diagnosis.
-   Back up your data before submitting your device for repair.
-   Collect your device within 30 days of repair completion. Uncollected devices may incur storage fees.

## 5\. Limitation of Liability

FixFix Labs' total liability for any claim related to a repair shall not exceed the price paid for that repair. We are not liable for data loss, consequential damages, or issues unrelated to the repair performed. See our [Data Safety](/data-safety) policy for how we handle your data.

## 6\. Warranty

All repairs are covered by our [90-day Repair Warranty](/warranty). Terms and exclusions apply as described on that page.

## 7\. Cancellations

You may cancel a booking before your device has been inspected at no charge. Once a quote has been accepted and work has begun, cancellation may be subject to a partial charge for parts ordered or work completed.

## 8\. Dispute Resolution

If you're unsatisfied with a repair, please contact our [support team](/support) first. We aim to resolve all disputes informally. If a resolution cannot be reached, disputes will be subject to the jurisdiction of the courts in the company's registered location.

## 9\. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.

Last updated: April 2026

[![FixFix Labs](/assets/fixfix-logo-Dj0uNxZh.webp)](/)

### Device Repairs

-   [Phone Repair](/repair/phone)
-   [Laptop & MacBook Repair](/repair/laptop)
-   [Tablet & iPad Repair](/repair/tablet)
-   [Console Repair](/repair/console)
-   [Desktop PC Repair](/repair/pc)
-   [Handheld Gaming Repair](/repair/handheld)
-   [Data Recovery](/data-recovery-luton)
-   [Water Damage Repair](/repair/liquid-damage)
-   [Repair by Post (UK)](/mail-in-repair)

### Locations

-   [Luton](/phone-repair-luton)
-   [Dunstable](/phone-repair-dunstable)
-   [Leagrave](/locations/leagrave)
-   [Stopsley](/locations/stopsley)
-   [Houghton Regis](/locations/houghton-regis)
-   [View All Areas](/locations)

### Help

-   [Troubleshooting](/device-troubleshooting)
-   [Repair Process](/how-it-works)
-   [Track Repair](/track)
-   [Support](/support)
-   [Repair Warranty](/warranty)
-   [Privacy](/privacy)

© 2026 FixFix Labs · 159 Marsh Road, Luton LU3 2QL

[About](/about)[Repair Warranty](/warranty)[Data Safety](/data-safety)[Contact](/contact)[Terms](/terms)[Privacy](/privacy)Feedback

## Before you continue

We use necessary cookies to make the site work. Analytics cookies stay off unless you accept. See our [Cookie & Privacy Policy](/privacy) for details.

Accept allManage preferences