Face ID / Fingerprint Not Working

Quick Answer

Biometric issues are usually caused by dirty sensors, wet fingers, or software glitches.

Please note: This guide is provided for informational purposes only. Any steps you choose to follow are at your own discretion and risk. If you're unsure, we recommend booking a professional diagnosis.

Quick Checks

Try these fast checks first — they solve most cases.

1

Clean the sensor

Clean with a soft cloth.
2

Dry your hands

Wet fingers won't register.
3

Restart the phone

Fixes biometric glitches.
4

Re-register biometrics

Delete saved data and set up again.
5

Update software

Biometric improvements come in updates.

Guided Troubleshooting

Answer these questions to narrow down the issue.

Does it fail every time or intermittently?

Was the phone recently repaired?

Possible Causes

Dirty sensor

Very Common

Oils and dirt block proper reading.

Wet or damaged fingers

Common

Moisture changes fingerprint patterns.

Software glitch

Common

Needs restart or re-registration.

Screen replacement

Less Common

Non-genuine screens can disable Face ID.

If the cause requires professional attention, see Phone biometrics repair.

Self-Fix Instructions

Safe steps you can try at home.

Re-register biometrics

1. Go to Settings > Security. 2. Delete saved biometrics. 3. Clean the sensor. 4. Set up again from scratch. 5. Register at different angles.

Safety Warnings

If Face ID stopped after a screen repair, the screen may not be genuine and Face ID may be permanently disabled.

When troubleshooting isn't enough

If these steps didn't resolve the issue, a professional diagnosis can identify the root cause.

Start Diagnosis Phone biometrics repair

FixFix Labs is not responsible for pre-existing data loss or undisclosed damage.

All repairs carry inherent risk. Complex or liquid-damaged devices may have unpredictable outcomes.

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