Ref · Support Centre

Support Centre

Find answers, track your repair, or get help from our team.

Track Your Repair

Check the status of your device repair.

Start Device Diagnosis

Not sure what's wrong? Start a guided diagnosis.

Contact Support

Need help from a technician or support team?

• How FixFix Labs works
• How to diagnose a device
• Creating an account
• Tracking your repair

• How to book a repair
• Walk-in vs courier repairs
• What happens after booking
• Repair turnaround times
• Cancel or reschedule a repair

• Why repair estimates are ranges
• Approving a repair quote
• Declining a repair
• Diagnostic fees explained

• Will my data be safe during repair?
• Should I back up my device?
• Data recovery options

• How to track your repair
• Understanding repair statuses
• What each repair stage means

• Repair warranty coverage
• What happens if a repair fails
• How to request a warranty repair

• Phone won't chargeView Guide
• Phone battery drains quicklyView Guide
• Cracked screenView Guide
• Phone overheatingView Guide

• Laptop won't turn onView Guide
• Laptop battery not chargingView Guide
• Laptop overheatingView Guide
• Laptop screen flickeringView Guide

• Console overheatingView Guide
• HDMI port issuesView Guide
• Console won't power onView Guide
• Controller connection issuesView Guide

Assistant · AI-Diag

Ask the FixFix Labs Assistant

Find answers or start a guided device diagnosis.

• Do not power it on repeatedly
• Do not charge it
• Bring it for inspection as soon as possible

• Avoid repeated restart attempts
• Do not attempt DIY recovery
• Contact support for safe diagnosis

Next step

Still need help?

Start a diagnosis, track your repair, or reach out directly.