What is wrong with my device?
Describe what your device is doing (or not doing) in plain language. The free AI diagnostic narrows down the likely fault from your symptoms, device type and answers to a few guided questions.
Free · No booking required
Free AI Device
Free AI Device
Diagnostic,
Instantly
Describe the problem. Get a likely fault, repair estimate, and next step before booking.
No booking required. No commitment. Takes around 2 minutes.
Phones · Laptops · Tablets · Consoles · PCs
What's included
What Your Free
Diagnostic Includes.
Four clear answers before you spend a penny on repair.
Likely Fault
We narrow down the most likely issue based on your device, symptoms and answers.
Repair Estimate
See an estimated repair cost range before deciding whether to book.
Data Risk Guidance
Understand whether your issue may involve photos, files, apps or stored data.
Recommended Next Step
Know whether to try a simple fix, book a repair, upload more details or speak to a technician.
Process
How the Free Device
Diagnostic Works.
Four steps. Around two minutes. Zero commitment.
01
Choose your device
Select your phone, laptop, tablet, console or PC.
02
Describe the problem
Tell us what happened in simple language.
03
Answer guided questions
The diagnostic flow narrows down possible causes.
04
Get your result
See the likely fault, confidence level, repair estimate and recommended action.
Why diagnostic first
Don't Book a
Repair Blindly.
Most people do not know whether their device needs a screen repair, battery replacement, charging port repair, software fix, data recovery or deeper inspection.
FixFix Labs starts with diagnostic first, so you can understand the problem before committing to a repair.
- Know the likely fault before booking
- See a repair estimate early
- Understand possible data risk
- Avoid guessing the wrong repair
- Continue to booking only when ready
Device coverage
Start With a Common
Device Issue.
From cracked screens to boot failures — start the diagnostic for your device.
Phone Problems
Cracked screens, battery drain, charging issues, camera faults, water damage and speaker problems.
Start DiagnosticLaptop Problems
No power, slow performance, overheating, screen faults, battery problems and charging issues.
Start DiagnosticTablet Problems
Touchscreen issues, cracked displays, battery problems and charging port faults.
Start DiagnosticConsole Problems
HDMI faults, overheating, power issues, disc drive problems and controller faults.
Start DiagnosticDesktop PC Problems
Boot failures, no display, storage problems, malware, slow performance and upgrade advice.
Start DiagnosticAfter diagnostic
Repair Support
After Diagnostic.
Once your diagnostic is complete, you can continue to repair booking with your device, symptoms and likely issue already attached.
Choose from walk-in repair, appointment, mail-in repair and courier pickup where available.
Trust
Built Around Trust,
Not Guesswork.
Clear estimates, technician confirmation and warranty-backed repairs.
Transparent Estimates
Get a realistic repair range before booking.
Technician Confirmation
AI diagnostic helps guide the process. Final repair details are confirmed by a technician.
Data Safety Guidance
We highlight possible data risks before repair where relevant.
Repair Tracking
Track your repair journey once your device is booked.
Warranty on Eligible Repairs
Eligible repairs include warranty coverage for added confidence.
Luton
Online Diagnostic.
Local Repair Support.
Start with a free online diagnostic, then choose a repair option when you are ready. FixFix Labs supports device repairs through its Luton repair centre and available service options.
FAQ
Common Questions.
Quick answers
Quick Answers Before
You Book a Repair.
Short, plain-language answers to the questions most people ask before starting a device repair.
Check phone fault before repair
Run the free diagnostic before booking. You will see the most likely cause — screen, battery, charging port, software or deeper hardware — so you can decide what to do next without paying for a guess.
Get a repair estimate before booking
The diagnostic returns an estimated repair cost range based on your device and the suspected fault, so you can compare against replacement and decide before you book.
Is my device data at risk?
The diagnostic itself does not access files, photos or apps on your device. It also flags whether the suspected fault may put stored data at risk so you can back up before any physical repair.
Should I repair or replace my device?
Each diagnostic finishes with a recommended next step — try a simple fix, book a repair, send it for inspection, or consider replacement — based on the likely fault, repair estimate and your device.
Troubleshooting
Common Device Issues
Quick guides for the most frequent problems — try these before booking a repair.
Start With a Free
Device Diagnostic
Your device problem may be simple, serious or somewhere in between. Start with a free AI-powered diagnostic and make the next decision with clarity.