How does mail-in repair work?

Start a free AI diagnostic or request a quote, then choose 'Mail-In' at booking. We arrange a tracked collection from your address, diagnose the device at our Luton workshop, confirm the final quote with you, complete the repair and return it via tracked shipping.

How long does mail-in repair take?

Most repairs are completed within 2–3 working days of the device arriving at our workshop in Luton. Complex or parts-dependent repairs may take longer — we'll confirm the timeline before starting.

Do you cover the shipping cost?

We arrange a tracked inbound collection so your device is protected in transit. Return shipping is tracked and priced based on destination — we'll confirm the cost with your quote before you approve.

What if you can't fix my device?

You only pay the return shipping cost if we can't complete the repair. Diagnosis is included — we never charge for work we haven't done.

Is my data safe during mail-in repair?

Yes. We handle every device under a documented data-safety policy and never access personal data unless a repair strictly requires it. Where possible we recommend a backup before shipping.

Do you offer a warranty on mail-in repairs?

Every eligible repair carries a 90-day warranty covering the specific fault we repaired and the parts we fitted.

UK mail-in · Luton workshop

Phone Mail-In Repair (UK)

Quick Answer

Send your iPhone, Samsung, Google Pixel or other Android phone to our Luton workshop for a professional repair. We arrange a tracked collection, diagnose the fault, confirm the quote and return your device — most repairs completed within 2–3 working days of arrival.

Start a Mail-In Repair Free AI Diagnostic

Tracked collection · 2–3 working day turnaround · 90-day warranty on eligible repairs

What we repair

Screen replacement

Cracked, blackout or unresponsive displays for iPhone, Samsung Galaxy, Pixel, OnePlus and Xiaomi.

Battery replacement

Fast-draining or swollen batteries replaced with quality-tier cells.

Charging port repair

Loose or dead USB-C / Lightning ports cleaned, soldered or replaced.

Water damage rescue

Liquid-damage recovery — pack in a sealed bag and ship urgently.

Speaker & mic repair

Muffled calls, silent speakers and broken microphones fixed.

Camera repair

Cracked lenses, blurry photos and shaking OIS diagnosed and replaced.

How your phone gets repaired

1. You book

Choose 'Mail-In' at booking and share the fault.

2. We collect

We arrange a tracked, insured collection.

3. We repair

Diagnosis in Luton, quote confirmed before we start.

4. Tracked return

Repaired device shipped back with warranty.

Most repairs are completed within 2–3 working days of arrival at our Luton workshop. Return shipping is tracked and priced based on destination — confirmed with your quote before you approve.

Frequently asked questions

Send your phone to our Luton workshop

Tracked collection, transparent quote, 90-day warranty on eligible repairs.

Start a Mail-In Repair Free AI Diagnostic Call 01582 505020

Mon–Sat 10:00–18:00 · FixFix Labs · 159 Marsh Road, Luton, LU3 2QL