How does mail-in repair work?

Start a free AI diagnostic or request a quote, then choose 'Mail-In' at booking. We arrange a tracked collection from your address, diagnose the device at our Luton workshop, confirm the final quote with you, complete the repair and return it via tracked shipping.

How long does mail-in repair take?

Most repairs are completed within 2–3 working days of the device arriving at our workshop in Luton. Complex or parts-dependent repairs may take longer — we'll confirm the timeline before starting.

Do you cover the shipping cost?

We arrange a tracked inbound collection so your device is protected in transit. Return shipping is tracked and priced based on destination — we'll confirm the cost with your quote before you approve.

What if you can't fix my device?

You only pay the return shipping cost if we can't complete the repair. Diagnosis is included — we never charge for work we haven't done.

Is my data safe during mail-in repair?

Yes. We handle every device under a documented data-safety policy and never access personal data unless a repair strictly requires it. Where possible we recommend a backup before shipping.

Do you offer a warranty on mail-in repairs?

Every eligible repair carries a 90-day warranty covering the specific fault we repaired and the parts we fitted.

UK mail-in · Luton workshop

Laptop Mail-In Repair (UK)

Quick Answer

Ship your MacBook or Windows laptop to FixFix Labs in Luton for professional repair. We handle screens, keyboards, batteries, charging issues and board-level faults. Tracked collection in, tracked return out, most repairs finished within 2–3 working days of arrival.

Start a Mail-In Repair Free AI Diagnostic

Tracked collection · 2–3 working day turnaround · 90-day warranty on eligible repairs

What we repair

Screen replacement

Cracked laptop screens replaced for MacBook, Dell, HP, Lenovo, ASUS and Acer.

Keyboard replacement

Dead, sticky or spilled-on keyboards swapped out.

Battery replacement

Swollen, dead or degraded batteries replaced with new cells.

Charging port / DC jack

USB-C, MagSafe and DC jack ports diagnosed and repaired.

Board-level repair

Liquid damage, no-power and short-circuit diagnostics on the motherboard.

Data & SSD upgrades

Clone or migrate data, upgrade SSDs and improve performance.

How your laptop gets repaired

1. You book

Choose 'Mail-In' at booking and share the fault.

2. We collect

We arrange a tracked, insured collection.

3. We repair

Diagnosis in Luton, quote confirmed before we start.

4. Tracked return

Repaired device shipped back with warranty.

Most repairs are completed within 2–3 working days of arrival at our Luton workshop. Return shipping is tracked and priced based on destination — confirmed with your quote before you approve.

Frequently asked questions

Send your laptop to our Luton workshop

Tracked collection, transparent quote, 90-day warranty on eligible repairs.

Start a Mail-In Repair Free AI Diagnostic Call 01582 505020

Mon–Sat 10:00–18:00 · FixFix Labs · 159 Marsh Road, Luton, LU3 2QL