How does mail-in repair work?

Start a free AI diagnostic or request a quote, then choose 'Mail-In' at booking. We arrange a tracked collection from your address, diagnose the device at our Luton workshop, confirm the final quote with you, complete the repair and return it via tracked shipping.

How long does mail-in repair take?

Most repairs are completed within 2–3 working days of the device arriving at our workshop in Luton. Complex or parts-dependent repairs may take longer — we'll confirm the timeline before starting.

Do you cover the shipping cost?

We arrange a tracked inbound collection so your device is protected in transit. Return shipping is tracked and priced based on destination — we'll confirm the cost with your quote before you approve.

What if you can't fix my device?

You only pay the return shipping cost if we can't complete the repair. Diagnosis is included — we never charge for work we haven't done.

Is my data safe during mail-in repair?

Yes. We handle every device under a documented data-safety policy and never access personal data unless a repair strictly requires it. Where possible we recommend a backup before shipping.

Do you offer a warranty on mail-in repairs?

Every eligible repair carries a 90-day warranty covering the specific fault we repaired and the parts we fitted.

UK mail-in · Luton workshop

Gaming Console Mail-In Repair (UK)

Quick Answer

Send your PS5, Xbox Series X/S, PS4 or Nintendo Switch to FixFix Labs for professional repair. HDMI ports, disc drives, overheating fixes and controller repairs — tracked collection in, tracked return out, most jobs completed within 2–3 working days of arrival.

Start a Mail-In Repair Free AI Diagnostic

Tracked collection · 2–3 working day turnaround · 90-day warranty on eligible repairs

What we repair

HDMI port repair

Damaged HDMI ports rebuilt on PS4, PS5, Xbox Series and Xbox One.

Disc drive repair

Discs not reading, ejecting or stuck — mechanism diagnosed and repaired.

Overheating fix

Full teardown, thermal paste renewal and fan clean.

Controller repair

Stick drift, dead triggers and charging issues on DualSense, Xbox and Joy-Con.

Power / no-boot

Won't turn on, blue/red light or safe-mode loops diagnosed.

Storage upgrades

SSD upgrades and expansion for compatible consoles.

How your console gets repaired

1. You book

Choose 'Mail-In' at booking and share the fault.

2. We collect

We arrange a tracked, insured collection.

3. We repair

Diagnosis in Luton, quote confirmed before we start.

4. Tracked return

Repaired device shipped back with warranty.

Most repairs are completed within 2–3 working days of arrival at our Luton workshop. Return shipping is tracked and priced based on destination — confirmed with your quote before you approve.

Frequently asked questions

Send your console to our Luton workshop

Tracked collection, transparent quote, 90-day warranty on eligible repairs.

Start a Mail-In Repair Free AI Diagnostic Call 01582 505020

Mon–Sat 10:00–18:00 · FixFix Labs · 159 Marsh Road, Luton, LU3 2QL